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Hello winemakers. We've been receiving a small number of reports of a bug that affects certain players who play on Mac systems, which shows large random text all over the screen, rendering it non-interactable. One of our players managed to send us an output log file, which points to the root of the problem: a Unity bug related to a the engine's video decoder, which is unable to play the tutorial videos. We've reached out to Unity, who have admitted that it is indeed a bug within the game engine, and have asked us for help with sorting it out. Since we can't really do anything much about that bug, we did manage to create a workaround. When the game detects that Unity can't play the tutorial videos, they will be disabled, and only the text and voice over will appear in the tutorial pop-ups. Also, if it's taking too long for the videos to load, they will also be disabled (the threshold for this is set quite high, so it will only affect the small number of players experiencing problems with Unity). We're hoping that once Unity sorts this out, the problem will be fixed with a simple update on our part, and the tutorial videos will play normally for the unfortunate number of Mac players experiencing this problem. In the meantime, thank you for your patience and continued support! Happy gaming, MARK et JENNY
Hello winemakers. We've been receiving a small number of reports of a bug that affects certain players who play on Mac systems, which shows large random text all over the screen, rendering it non-interactable. One of our players managed to send us an output log file, which points to the root of the problem: a Unity bug related to a the engine's video decoder, which is unable to play the tutorial videos. We've reached out to Unity, who have admitted that it is indeed a bug within the game engine, and have asked us for help with sorting it out. Since we can't really do anything much about that bug, we did manage to create a workaround. When the game detects that Unity can't play the tutorial videos, they will be disabled, and only the text and voice over will appear in the tutorial pop-ups. Also, if it's taking too long for the videos to load, they will also be disabled (the threshold for this is set quite high, so it will only affect the small number of players experiencing problems with Unity). We're hoping that once Unity sorts this out, the problem will be fixed with a simple update on our part, and the tutorial videos will play normally for the unfortunate number of Mac players experiencing this problem. In the meantime, thank you for your patience and continued support! Happy gaming, MARK et JENNY
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